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Frequently Asked Questions
Please find below a lists of common questions and answers relating to the Reseller programme. If you feel that you have a question that is not addressed below, please contact us and we'll be happy to assist.
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| Q. |
Will my customers know eSortcode actually provides the web service? |
| A. Yes. Your customers will subscribe to the eSortcode.com service directly or can be managed by you on behalf of them. It is not possible to provide a white label service as there are strict licence conditions in place and each end user of the service must register directly for the Web Service with eSortcode.com |
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| Q. |
How is registration of a new client handled? |
| A. Registration of client must be carried out either by the end client or by the reseller on behalf of the end client. The license agreement must be authorised by the end client and therefore the unique access codes for that client will be sent directly to the client. A copy of these details can be sent to the reseller once the reseller has been associated with the end client account. A reseller must notify eSortcode.com whenever a new client is to be added to their reseller account. |
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| Q. |
Who will provide technical support to my clients? |
| A. eSortcode.com can provide direct support either to the client or to the reseller on behalf of the client. The service is fully supported by eSortcode.com and though reseller involvement is recommended on behalf of the client, it is not a necessity. |
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